Client Support Administrator

For this position, you will be expected to provide general administrative support to the implementation and client services team. Working in a fast paced, challenging and dynamic environment, the client services and training team enjoys the responsibility of delivering our suite of products to our clients across various industries.

Responsibilities

  • Assist in the support and assistance between implementation and customer services department and rest of organisation, maintaining mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities, using the CRM/Helpdesk system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements.
  • Provide general administrative support to the team to include filing, data entry, typing and assisting in the management of communications and paperwork.
  • Assist Line Manager to make improvements and implement required changes.
  • Reporting (content and format as agreed) on a regular basis or as otherwise required.
  • Achieve agreed personal targets and assist Line Manager to achieve team targets.
  • Maintain accurate records/documentation associated with your work.
  • Immediately report problems/failures that may impact the organisation and/or its clients/customers to Line Manager.
  • Contribute towards the smooth running of the team.
  • From time to time you may be expected to be part of special projects as are reasonably required of your job role.

Requirements

  • Qualifications sufficient to perform the job role (Diploma or higher preferred).
  • Strong MS Office skills and must be comfortable using software applications.
  • Ability to work under pressure.

Team

Projects & Implementation

Location

Singapore

Preferred Experience

1 year

Employment Status

Singaporean/PR

To apply, please send your CV with the role in the Subject to recruitment@doxa-holdings.com

or use the form below.

Application Form

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